SEE TERMS & CONDITIONS
8. RIGHT OF WITHDRAWAL
Should the customer wish to cancel an order, an email must be sent to the Customer Service Department with the cancellation request, which will be accepted as long as the order has not already been evaded.
Pursuant to art. 5 of Legislative Decree, should the customer be dissatisfied with the purchase, for any reason whatsoever, they have the right to withdraw from the sales agreement and to return any delivered products, without being subject to any penalty or having to specify the reason.
The right of withdrawal may be exercised exclusively by sending a registered letter with proof of receipt to CiaoBio by Agricola Grains, Via Sorgaglia 11, 35020 Arre, Padua, Italy, to the Customer Service Department, within 14 days at most from the date the products are received. The aforesaid communication may also be sent within the same term of ten days by telegram or fax to +390495310411, as long as written confirmation is then sent by registered letter with proof of receipt within 48 hours after sending the telegram or fax.
Once withdrawal has been exercised at the above conditions, the amount paid for the products and the dispatch will be credited to the customer alternatively:
a) by bank transfer to the customer’s account.
b) by cheque